EshopOne is an online store for a number of key fashion and clothing
brands. We aim to bring you quality products from UK companies at Internet
prices, but with good old fashioned high standards of customer service.
We have been involved in textiles since 1987, and have been selling online
since 1999.
How do I contact you?
If you can't find what you're looking for here or in
any of the specific online Help files, then please contact Customer Services
using the contact page, or
contact us on 01335 361287, or
and we will try to help.
You can also write to us at:
EshopOne
Springfield House
Rough Lane
Shirley Common
Ashbourne
Derbyshire
DE6 3AZ
How do I search for something?
We have a search facility on the top left hand side of the screen. Enter
a couple of words relating to the thing you're looking for, and click
the 'go' button to see a list of matching results.
Tip - try to avoid using lots of words and/or very common words like
'the', because these will slow the search. If you can't see what you want,
please call us on 01335 361287 or
and we will try to help.
I need Help! I'm lost!
Don't worry, it's quite easy to find your way around once you know how!
Use the menu on the left to move to important locations within the site,
or to move around within a department. To see what's in your basket, click
on "Your Basket" which is at the top of the page.
You can return to the home page from any area of the site by clicking
on the "Home" link at the top of the page or click on the "EshopOne.com"
logo in the top left of the page.
Any problems, please call us on 01335 361287, and we will try to help,
or
. We will always try to respond promptly.
How does my shopping basket work?
Just like a shopping basket in a shop, you can put things in your basket
(by clicking on the 'add to basket' button) without having to buy them
- it is just a way of holding onto things that you are interested in.
You are not committing to a purchase until you take your selected item(s)
through the checkout. You can check what is in your basket at any time
by clicking on the shopping basket tab. If you want to remove something,
simply change the quantity to zero (0) and click on recalculate/update
basket. When you have finished your shopping, click on "checkout".
At this point you will have to register if you are a new customer, or
log in if you are a returning customer, and then enter your payment and
delivery details.
How do I register?
You will be asked to register at the checkoput. When you register, we
collect the information we need to fulfill your order, or to contact you
if there's a problem. During registration, you can also view the full
terms and conditions of our online shopping service. You'll need to provide
your name, address, contact telephone number etc., but you don't have
to enter your credit card details at this stage. This is handled separately,on
the next page by Secure Trading, on their
secure site. Please note, we NEVER sell any customer details to any third
party. When you next visit us, you just need your name and email address
to log in.
How do I check/change my order?
Your order details are emailed to you straight away after ordering. Please
with any changes asap, or contact us by phone on 01335 361287, and we
will try to help.
How soon do you deliver?
An immediate email is sent confirming your order.
Delivery is FREE in the UK on all items - the
price you see is the price you pay.
We normally deliver to you within 3 working days
or less in the UK. Please allow up to a further 7 working days for
your goods to reach you if you are ordering from outside the UK.
For urgent orders on Suits, Jackets, Trousers and Coats,
we can also offer a Data Post Next Day delivery service in the
UK, which will get your order to you the next working day,(not
weekends or Bank Holidays) if ordered before 12 midday. You can add this
to your order here, or from any
of the website pages. This costs an extra £11.95. If there any problems
with your delivery we will let you know as soon as possible. (Strikes,
floods, and sometimes, but rarely, we do get our stocks wrong.) If your
order is not available we will always try to offer an alternative. If
in doubt, please
. We our proud of our customer service, and we will do everything we can
to ensure you are a satisfied customer.
Can I place an order and arrange for it to be
sent to another address?
Yes, we do let you do this, but it is at our discretion. This is because
we have to protect your credit card from fraud, and we need to be sure
that we are delivering the goods to the card holder. We must have a valid
cardholders address, and landline telephone number to be able to do this.
Do you deliver overseas?
Yes! We deliver to most countries, but not the Far East or Eastern Europe
for payment by credit card. If you live in one of these areas, please
pay by cheque or direct transfer. If you are unsure, please e-mail us
at
Which Credit and Debit cards do you accept?
Visa, Mastercard, American Express, Switch, and Delta, or if you prefer,
you can select an offline payment option, print off your order and send
us a cheque.
Is it safe to give my card details online?
Yes. Security is probably one of the most significant concerns for both
the shopper and the retailer during an online transaction. In reality,
an online transaction is probably more secure than a card transaction
in a shop or conducted over the telephone or by fax, as the information
transmitted online is strongly encrypted using complicated logarithm combinations.
You can be totally confident when you are shopping with EshopOne. The
payment page is directed to Secure Trading's secure site,which is part of the
Royal Bank of Scotland Group. Secure Trading's Secure Server Software encrypts
your credit card information to ensure your transactions with us are private
and protected. You will see the web page change from http to https to
show that it is a secure page, and a padlock will appear in the bottom
right corner to confirm this.
Can I pay in Dollars or Euros?
Yes...and No...!. The site will calculate an approximate price in Dollars
or Euros, but the money will be taken in UK Pounds by Secure Trading, at the
current conversion rate at the time of the purchase. If you click on "View"
at the top of the website, you can convert the UK pounds shown to approximate
prices in Dollars or Euros.
However, if you have an account with Paypal,
you can pay in $ as shown on the site.
Can I pay through Paypal?
Yes! As for payment with Direct Transfer, Cheque, Postal order, Bankers
Draft or posting your Credit Card details, select the
button, and you can go thorough to Paypal
there. All transactions at
Paypal are completed in US Dollars.
Can I pay by direct Bank Transfer or Cheque?
Yes! If you select the button marked
at the checkout, then you will be taken to a page to complete and post
to us with the relevant details. Please note, we do cannot deliver until
payment is made.
Can I return goods?
Yes! We have a no quibble returns and refund policy.
At EshopOne.com we aim to provide a first class service for our customers.
However, should you discover a problem upon delivery, we want to put matters
right.
We will refund your money in full, if you are not entirely delighted
with your purchase, or exchange any item, without question. (Please note
we can't refund next day delivery postage - unless of course we are late
in our delivery!) We only ask that you return the item to us unused and
with the original labels and packing, and not damaged in any way. We guarantee
you can buy with confidence, so in the unlikely event of the item becoming
faulty after use, we will also refund you . This does not affect your
Statutory rights.
For all suits, coats and trousers we do FREEPOST returns from
the UK, so it won't cost you anything to send the goods back for a different
size, or for a full refund.
What happens if my details change?
You can change your details online, by going to the Checkout.
Even if your basket is shown as empty, you can make changes to the details
as necessary. For security, we do not hold your credit card details.
If you want your address details removed from our database, the go here,
or
Contact
Us,
Do you do a catalogue?
No, sorry, it is one of the ways we keep our prices so low. If there
is something on which you would like more information , or something you
would like that you cannot find, please contact us, on 01335 361287, or
by email at
Contact
Us,
